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Consumer Protection (ANPC) and Dispute Resolution

Last updated: March 30, 2026

1. Operator Information

The Linia Directă service is operated by:

  • Company name: Digital Leadership SRL
  • Tax ID (CUI): 38585123
  • Trade Registry number: J2017006715126
  • Registered office: Strada Viorelelor 17A, 407039 Dezmir, Cluj, Romania
  • Phone: +40 757 532 054
  • Email: contact@liniadirecta.ro
  • Website: liniadirecta.ro

2. Consumer rights

As a consumer, you benefit from the protection granted by Government Ordinance no. 21/1992 on consumer protection, republished, and by Law no. 296/2004 on the Consumer Code, as subsequently amended and supplemented.

These legal acts guarantee you, among others:

  • The right to accurate and complete information about purchased products and services
  • The right to compensation for damages caused by defective products or services
  • The right to address public administration bodies or courts to defend your legitimate rights
  • The right to use alternative dispute resolution procedures

3. Amicable complaint resolution

Before contacting any authority or court, we encourage you to reach out to us directly to find an amicable solution:

We commit to respond to any complaint within a maximum of 30 calendar days from receipt.

4. National Authority for Consumer Protection (ANPC)

If an amicable solution cannot be reached with us, you may contact the National Authority for Consumer Protection (ANPC), the central public authority responsible for consumer protection in Romania.

  • Website: anpc.ro
  • Phone: 021-9551 (InfoConsumator, phone line for complaints and information)
  • Postal address: Bulevardul Aviatorilor no. 72, Sector 1, Bucharest, 011865

ANPC may be notified if you believe your consumer rights have been violated.

5. Online Dispute Resolution (ODR): European Platform

Under EU Regulation no. 524/2013 on online dispute resolution for consumer disputes, you have the right to use the European ODR platform (Online Dispute Resolution) to resolve disputes related to online contracts.

The ODR platform provides a single access point for EU consumers and traders who wish to resolve contractual disputes online, without going to court.

To initiate a procedure on the ODR platform, you will need our email address: contact@liniadirecta.ro.

6. Court-based dispute resolution

If none of the alternative channels above leads to a satisfactory resolution, you may address the competent courts of Romania, in accordance with applicable law.

As stated in the platform's Terms and Conditions, the applicable law is the legislation of Romania, and the competent courts are those of Cluj-Napoca, Romania, unless consumer protection legislation provides otherwise (in which case the consumer may choose the court at their place of residence).

7. Contact